TrackIT Support

Need assistance? Our friendly team is here to help you every step of the way. Explore our comprehensive FAQs, resources helpful articles below, or have a look at our knowledge base or if you don’t find what you’re looking for, drop us a line here.

Frequently Asked Questions

What is TrackIT, and what does it do?

TrackIT is a comprehensive logistics and fleet management software that helps transportation companies optimise their operations. It enables real-time tracking, job and crew planning, and more. We’re based in New Zealand, and TrackIT was created by a team with experience in the forestry and logistics industry.

What makes TrackIT the best option for my fleet management or transportation business?

TrackIT can improve your efficiency, reduce costs, enhance customer service and provide valuable data insights for better informed decision-making.

Is TrackIT compatible with different types of vehicles and equipment?

Yes, while many of our TrackIT customers are forestry related, our system is designed to be flexible and can be used with various fleet vehicles, especially those carrying bulk commodities.

How does real-time tracking work with TrackIT?

Real-time tracking is achieved through GPS technology, allowing you to monitor your vehicles and assets in real-time on a digital map.

What types of reports and analytics does TrackIT offer?

TrackIT provides a range of reports, including utilisation, driver details, load information, health and safety and more, to help you make data-driven decisions.

Is TrackIT easy to integrate with other systems or software we may already use?

TrackIT offers integration options with other systems and software to streamline your operations further, from automated weighbridges to pre-sending docket information to ports. Trackit has an expanding set of API interfaces to allow for easy data management across systems.

Can TrackIT help with compliance and safety regulations?

TrackIT provides tools for monitoring driver information, maintaining records, registers for incidents and risks and ensuring compliance with industry regulations.

How can I get started with TrackIT?

You can get started by contacting our friendly team here. We can then arrange a chat to take you through our process and answer any questions you may have. From there, we work with you to ensure a seamless transition and migration from your current systems.

What kind of customer support does TrackIT offer?

TrackIT offers customer support through various channels, including phone and email with our friendly team, plus a knowledge base with helpful articles and resources.

Is my data secure with TrackIT?

Yes, TrackIT takes data security seriously and utilises industry-standard encryption and security measures to protect your information.

Can I customise TrackIT to fit my specific business needs?

Yes, TrackIT offers a vast range of customisation options to tailor the software to your unique requirements.

What are the pricing options for TrackIT?

Pricing options vary depending on your business size and needs. Contact us to find out more.

Is there a mobile app for TrackIT?

Yes, TrackIT offers mobile apps for on-the-go access and management for drivers and crews.

Is training available for our staff to use TrackIT effectively?

Yes, we provide full training and onboarding assistance to ensure your staff can use the software efficiently.

Can I request a demo of TrackIT before making a decision?

Absolutely. We can take you through a demo to see how TrackIT can specifically benefit your business, just reach out to us here.

Is TrackIT suitable for small businesses, or is it better suited for larger companies?

One of the great things about TrackIT is that it’s scalable and can benefit both small businesses and large companies. We offer plans tailored to various needs and sizes of business.

Contact us to find out more

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